Local merchants go the extra mile for customers


Published on Tuesday, May 5, 2009 10:20 PM PDT

Susan Barr
Kern Valley Sun

Business owners operating in rural communities such as the Kern River Valley face many challenges when it comes to competing with their big city counterparts. Those challenges are compounded even more for those in retail, as they rely far more on a strong and loyal customer base.

From conversations we’ve had with retailers who advertise with the Sun, we’ve often heard how challenging it is to convince valley residents to shop “local”; not only for the small everyday purchase like groceries and hardware needs, but for the bigger ticket items such as clothing, appliances, furniture and even vehicles.

Steve Spradlin stands proudly in front of the home and garden section of his True Value store on Lake Isabella Blvd.

This is the second in a series of articles that will highlight compelling reasons why all of us here in the Kern River Valley should shop locally. We will also profile local business owners and what they are doing to assure a successful business in today’s challenging economic climate.

Did you know?

Local merchants care about your community because it is their community too! They donate generously year-round to local schools, youth athletic teams, church groups, service clubs and local art and cultural events. They support community programs and local causes that benefit us all. And they don’t do this because they want to make themselves look good, but rather because they live and work in the same town that you do. When you support your local businesses, you also help them to give back to the community which they serve.

Steve Spradlin

It has been a decade now since businessman, Steve Spradlin opened his second True Value Store in Lake Isabella. The 30,000 plus square foot business is the sister store to his Builders Mart True Value located in Mt. Mesa. After owning and operating that business since the late 70s, Spradlin was looking for a way to branch out further. So in 1999, when he saw an opportunity to an available niche in the hardware market in Lake Isabella, he took advantage of it. And he hasn’t looked back since. Though both businesses are part of a national chain, Spradlin is quick to clarify, “The local True Value’s are still very much a family matter.” His wife of more than 40 years, Mary Ellen, and daughter, Shawna are still involved in the businesses.

The spacious Lake Isabella store boasts a large selection of wood and pellet stoves, a business center where you can ship packages by UPS, the valley’s largest selection of outdoor grills, an excellent array of patio furniture with something for everyone’s budget, a pet supply section which houses a large selection of beds, crates and outdoor houses, a vast outdoor nursery and gardening center and so much more. Spradlin’s newest baby, of which he is very proud, is a large redecorated corner of the store totally devoted to showcasing unique and beautiful decorative items for both the home and garden. With Mother’s Day just around the corner, you’re guaranteed to find a perfect gift for that special mom.

Spradlin credits his ongoing business success with sticking to what he calls “Retail 101” – always offering his customers a wide selection of merchandise at affordable prices, combined with a knowledgeable and helpful staff. When asked what he has enjoyed most about owning and operating a business in the Kern River Valley, Spradlin stated that he has seen the valley change a great deal over the years and being an independent business owner has allowed him the flexibility to change along with it.

Having spoken about his business, we would be remiss if we neglected to mention his long standing commitment to the community in which he and his family live. Over the last 30 years, he has actively supported little league and youth football, as well as serving as a past President of the local Chamber of Commerce for a number of years. He is currently involved in the Bob Powers Gateway Preserve Project. “The valley has been good to me and my family, that’s for sure. That’s why we have been happy to participate in and support local causes. In a small way, it has helped us to repay the community for what they have given us.”

In keeping with the times, Spradlin now caters to customers who love to see what’s available on the web before making a purchase. They can visit isabellatruevalue@truevalue.net and check out the on-line product catalog. There’s even and a printable $5.00 off coupon available at www.truevalue.com good for any purchase of $25.00 or more in the store. So for all of your home project needs, big or small, come in and see Spradlin and his staff at 6050 Lake Isabella Blvd in Lake Isabella or at 12301 Hwy 178 in Mt. Mesa. You’ll be glad you did.

Comments

12 comment(s)

    Why not too wrote on May 13, 2009 7:40 PM:

    " Ho Ho Ho, I just found that.....thanks, I will happily eat my humble pie! "

    Mac wrote on May 10, 2009 12:11 AM:

    " To Why not too - There are two places for comments because they are two different articles. "

    Richard Rowe wrote on May 9, 2009 7:08 AM:

    " Steve Spradlin & his True Value Hardware store(s) donated like 1,100 compact fluorescent light bulbs to this year's 1st Living Green in the KRV. From what SCE says, that'll save KRV residents more than $60,000 over 5 years. Great Nursery at True Value Lake Isabella too! "

    Weekender wrote on May 8, 2009 7:06 AM:

    " I shop at True Value all the time. It's one of the best examples of a local business. You can't drive to Bakersfield for $100 of material. "

    Why not too wrote on May 7, 2009 6:47 PM:

    " Why are there two places for comments regarding the same article by Susan Barr? "

    Frank Pinon wrote on May 7, 2009 12:07 PM:

    " Another local business that knows how do do it right. We are frequent shoppers at both True Values and never have a bad experience. Good bang for your buck. We are lucky to have these folks doing business here. "

    Janet wrote on May 7, 2009 8:15 AM:

    " sharispoodles: yes, it's owned by a corporation, but, 100% ran LOCALLY! By 10 local employees. Kern Valley Sun does shop local, they donate to our local schools, and contribute to the Valley. You seem upset about another front page ad....but your reading it. You seem happy with your Courier, Fencepost and KCNQ, but here you are reading the Sun. "

    dont be jealous wrote on May 7, 2009 6:41 AM:

    " sharispoodles....you're obviously just envious so your words are pretty empty to me. The owners of the paper may be somewhere else but the paper, all employees and all stories are local so...tell me again what they are doing wrong? Helping to introduce and promote our major retailers? Maybe if the 'smaller' businesses didn't come and go in two months they'd put some of them in there, too! Under capatialized, but cheap rent doesn't make a successful business regardless of who is or isn't in the paper. "

    Why not too wrote on May 7, 2009 12:25 AM:

    " To Sharispoodles: In fact, the owners of the Kern Valley Sun (Wick Publications) own many small newspapers all over the United States and vacation at their home in Maine....would you like their phone number? "

    Cheri Horgan wrote on May 6, 2009 9:48 AM:

    " I do have one question. As I said, I have been gone for many years, but who is the old guy in the picture??? Surely not Steve Spradlin! I guess I thought with all of his energy he would never get old! (But then I have this old person following me around too, and looking back at me in my reflections, so I guess it must be a conspiracy!) "

    Cheri Horgan wrote on May 6, 2009 9:44 AM:

    " What makes Steve a great example was seriously understated. For almost 40 years he has provided BBQ's for fundraisers, given 100% of his time and effort to create a better KRV for everyone. He has started new businesses and provided many new jobs when the times were tough. While I didint always agree with his decisions (like burning down the Lake Isabella Icon, the Crossroads) it proved to be positive and gave an economical boost to the economy. I have been gone for many years, but have to salute Mary Ellen and Steve for all they have done. "

    sharispoodles wrote on May 6, 2009 9:36 AM:

    " Another front page ad. I find it very interesting the Sun is encouraging shopping local, but they are not local themselves. They're owned by a company in Arizona. Shop local- advertise in the Courier, the Fencepost and on KCNQ. "

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