Federal Appeals court clears way for DirecTV lawsuit for alleged ‘bait and switch’ scheme


Published on Tuesday, November 24, 2009 10:18 PM PST

Deborah Mathis
Special to the Sun 

In a major victory for consumers, the Ninth U.S. Circuit Court of Appeals recently held that DirecTV’s contractual ban on customers bringing class actions against it violates a “fundamental policy” of California.

 The Court also ruled that, because DirecTV is headquartered in California and the national class action lawsuit is based on California law alone, DirecTV could not use the “choice-of-law” provision in its contract to avoid the application of California law in this case.

 “DirecTV knew that if it could avoid the application of California law and a nationwide class action, it could cheat customers in many states with impunity, because some states permit corporations to ban class actions,” said Public Justice Staff Attorney Leslie Bailey, who was the principal author of the appellate brief.  “Now that the company can no longer hide behind its contract, its customers will have their day in court.”

 The plaintiffs in this putative nationwide class action allege that DirecTV has violated California consumer protection laws by engaging in a “bait and switch” scheme in which it markets satellite television receivers for purchase, informing customers only after the sale is completed that they have merely “leased” the equipment and must pay additional long-term monthly fees or incur cancellation penalties. 

DirecTV’s consumer contract includes a term banning its customers from bringing or participating in a class action ban, but a California court had earlier ruled that the class action ban is unenforceable under California law. DirecTV sought to block the case by arguing that California law did not apply to the contracts of non-California customers.

“This victory allows us to vigorously pursue the claims of our clients throughout the United States,” said Michael Reese of New York, co-counsel in the case. “We look forward to bringing them justice in this matter."

 

Comments

80 comment(s)

    Karl pace wrote on Sep 25, 2011 8:13 AM:

    " Direct TV took $107.00 from my bank account without my authorization after I cancelled the service I had with them for 10 years. I returned their equipment, including a box that they claimed was theirs that I bought from Best Buy. I live in Illinois and I am going to sue them, but can you recommend an attorney? "

    Johan Adam wrote on Apr 29, 2011 5:15 PM:

    " DirectTV has been by far the biggest company of thieves and con-men I have ever seen. They charged me $511 for "not returning a receiver", and after a month filled with non-stop phone calls to my credit card company and back and many threats to sue them, I got the "not returned" money back. This company has been by far the dirtiest company I have ever had any sort of contract or agreement with throughout my entire life. If anyone has any method of taking legal action against them, please contact me at korcaonlinewebmaster@yahoo.com

    I want to get justice. "

    wandamuldrow wrote on Feb 24, 2011 8:30 AM:

    " I moved into a new house, excited to get direct tv. So I went to ATT store sign up for the bundle plan. Before I can get the service they said I had to put a deposit. 500 dollar for direct tv 75 for the phone service. 110 dollars for the wireless internet. So I did. When I was ready to move and cancel service. I was then told the deposit was non refundable what rip off. "

    Dianne St.Amand wrote on Feb 9, 2011 8:40 PM:

    " How can I jion this lawsuit, I was a victoms of this bait and switch bundle deal..Cost us plenty and the frustration of hours on the phone each month. These company are to big to care.. porfit is what motivates them, with little integrety. "

    Joe L. wrote on Jan 16, 2011 10:11 AM:

    " Just ran across this post wanted to comment. Working at DISH I deal with customers that are not happy about Direct TV. I know that Direct TV is tied up in court litigation to face charges of "unfair sales Practices" and "hidden fee's". Direct is also having issues with customer complaints about how Direct TV just goes takes money out of accts. "

    Rene wrote on Jan 2, 2011 6:23 AM:

    " I didnt have Problems until the home i was renting was foreclosed on and i had to move i was told i owed 256 dollars and i was not going to be able to cut my service till i paid the whole bill my service was only 60 a month and i asked why i had to pay that amount and they hung up . i am liveing with my mother inlaw and she didnt want direct at christmas i was charged 118.00 410.00 and 615.00 on my card are you crazy? Come on in Dec Realy. "

    tammyjk wrote on Nov 11, 2010 2:00 PM:

    " Here is how I got my money back quickly. They took 650 out of my bank account for equipment that was sent back etc. So I called them and restarted the service, providing they return the 650. They did this and I went quickly to my bank and reported my card stolen. Then I called directv and told them cancel my service, by then they confirmed they had the equipment. Mind you my contract was already up the first time. And since you have 30 days to cancel...I was in the clear. "

    Patty Pinkstaff wrote on Oct 17, 2010 4:23 PM:

    " Took money out of my account without authorization. I am not even on the contract.Why has noone stopped this company with their illegal practices?What happened to the LA superior Court class action suit?It only takes 5 people for a class action law suit and I have come across hundreds of people needing help to fight this company - Lawyers whwere are you? I own an internet radio station that recieves more than 1 million hits a month and can prove it. Maybe we need to take it to the airwaves. "

    Mardriana Roberson wrote on Sep 27, 2010 4:17 AM:

    " How do I get on this class action suit, they fraudulently took money out of my account. I had no fine print being that my billing was completely online. They are crooks and I will never ever go with them again in life. I want my money refunded back to me plus distress it has caused my whole family. Please contact me! "

    Havey wrote on Sep 19, 2010 3:01 PM:

    " I WANT TO JOIN YOUR LAWSUIT OF DIRECTTV. There are so manay complains. However did anybody think that directTV steals money from us and use these money to defend themself. Why we can not use these money in our lawsuit to defend ourself. "

    william r wrote on Sep 18, 2010 9:28 PM:

    " I live in northwest alabama,my dad and I have the same name,i'm a jr. he passed away a few mos. back,directv debited my debit card for 604.00 dol's called for a few weeks afterwards so far i've gotten only 96.00 of it back,talk about illegal,i'm on fixed income,i'm still waiting for my money,it's been over 3mos. he and I both had,have directv if I can ever get my money i'm going elsewhere for tv service,they should'nt be allowed to do what there getting away with.i'll probally never get re-imbursed..go elsewhere people directv will get you too! (discouraged): William "

    Elise wrote on Sep 18, 2010 2:43 PM:

    " All set to click the button and move to Direct and now thinking...NOT "

    Carol R. wrote on Sep 17, 2010 1:58 PM:

    " No one should trust these guys. Please contact me so I can join your class action suit! Mr. Carey should be ashamed of himself for running such a fraudulent company - SHAME ON YOU! "

    Carol wrote on Sep 17, 2010 1:56 PM:

    " When I reupped with Directv after a brief 5 day disconnect, I was told by Eric that my service contract would resume (leaving me 6 months on my contract). I am now told that because I sent back my box and had to get another one, that automatically changes my plan back to a 2-year committment. I was assured by Michael (employee #40364) that he would correct it - he did not. No one seems to be able to contact Michael there. I'm at a loss for words - FRUSTRATED! "

    Carol Rhodes wrote on Sep 17, 2010 1:52 PM:

    " PLEASE INCLUDE ME IN YOUR CLASS ACTION LAWSUIT. IF I CANNOT JOIN YOURS, I WILL FILE MY OWN. DirecTv are criminals, and each and every employee is forced to commit fraud on a daily basis. NO ONE TELLS THE TRUTH THERE and, of course, once you hang up, you can never talk to that person again. They lie, steal, cheat, and you can't trust what anybody says. Interestingly, I am not unhappy with my television service - it is very good and I enjoy it; however, trying to resolve any dispute NEVER ends good. "

    geraldine lotz wrote on Aug 12, 2010 8:47 AM:

    " DIRCT TV fraudlenty to money out of my acct 3/09 a day before easter my famliy didnt have aeaster we are very religous they took over $600.00 and they only gave dircet tv credit . and then after again they do it again i had my acct shut down in april well in maythey finally shut it off i send the 2 boxes back and they agian took 243.34 in july 1st and then again july 2nd 136.82 and i didnt give them permmision to enter my acct due to aug9,09 had no contract all "

    Jan wrote on Aug 9, 2010 1:46 PM:

    " I just got off the phone with DirecTv. I signed up for a bundle through AT&T with internet and home phone. My bill more than doubled after my 12 months is up and now they want to charge me $400 for a termination fee. I called and spoke to a manager and all she kept saying is this is our policy. I want in on a lawysuit!! "

    Blaine wrote on Jul 23, 2010 10:43 AM:

    " When I signed up with directtv they charged me a $200 deposit and and told me I would get it back after 1 year, later I founf out it was a $200 non refundable deposit what kind of scam is this, I would like to find out how many people they pulled this on ? "

    NANCY wrote on Jul 20, 2010 4:34 PM:

    " I live in California and need to know how to be added to this law suit. I was with Direct TV since 2006, and recently cancelled. Now, I am being charged for early termination fees, along with equipment fees, plus charging me for services two months after disconnect! My Bill, which should of been, $64.00; is now close to $900.00. Also, the box I returned to them I purchase at Best Buy, not knowing I was leasing the box. Very Deceptive practices!!! "

    Rosemary Phillips wrote on Jun 13, 2010 4:13 PM:

    " ...DirecTV will then eventually send your account to collections. This is where I am at right now. I even got the CA Attorney General to write them, but DirecTV, of course denied any wrong doing. DirecTV needs to be pursued legally. I think American's are tired of being bullied by these mega-corporations who think they can just do what ever they want to people without thought of ethics or consequence. Let's fight these guys. They need to be help accountable for their wrong doing. "

    Rosemary Phillips wrote on Jun 13, 2010 4:10 PM:

    " I never signed up for direct debit, however they had my debit card info from when I signed up. I would advise anyone with an account with DirecTV to change their card number so that DirecTV cannot automatically debit the punitive termination charges that they claim their customer's owe them. If you don't catch this in time and DirecTV charges your bank account, dispute the charges as unauthorized with your bank. Send your bank along with your own personal documentation, copies of several other legal complaints including class action lawsuits (Sprenger Law Firm), as evidence... "

    Rosemary Phillips wrote on Jun 13, 2010 3:23 PM:

    " I am interested in being part of this class action lawsuit against DirecTV. They illegally withdrew 3 times from my checking account without notice to pay the $280 temination fee they claimed I owed them. When I signed up, they failed to tell me I was on a 24 month contract and that there was any penalty for the alleged early termination they claimed.

    DirecTV sent this unpaid amount to collections and is now on my credit report. I would like to seek to get repaid the damages I have suffered in this case. "

    Betty Rudy wrote on Jun 12, 2010 9:48 AM:

    " I would like to be in on the class action suit also and can bring you a few more people. Send me email "

    Betty RUdy wrote on Jun 12, 2010 9:44 AM:

    " I replaced a broken receiver and was told in order to replace a receiver I had to have a 2 year contract. I was already under contact and would be charged to cancel. So i replaced the broken receiver. since i would have no other option I up graded to HD and was told it would now be a 4 year contract. I cancelled the HD upgrade and was told I could purchase receiver ar bestbuy and no additional contract time. Purchaed receiver and was told it was a lease and 2 year contract. "

    Cindy T wrote on Jun 8, 2010 6:26 PM:

    " I am receiving a bill from Directv for $302.00 and they state that I had a contract for 18 months not 12 months like I know I had because I made a bundle deal with Verizon not with them. They want to charge me almost $200 for early termination fees. Then they sent me labels to send back their equipment via Fedex (for 3 tvs) and I sent them back as agreed, they claim they never received any of the equipment and that I owe them for all three and I need to come up with the tracking number even "

    Sharon wrote on Apr 26, 2010 10:36 AM:

    " I wish I had investigated DTV before getting service on March 20 2010. There 800 call center sold me a month to month contract. Have not sign anything but work order. Did not sign the contract the tech brought with him but according to DTV. We are under 24 mo contract. We will only be in LA until May 2011 so I specifically asked for month to month contract when I called for service. Getting no where with customer service.
    Would like to join class action lawsuit aagainst them. "

    Richard wrote on Mar 29, 2010 6:05 PM:

    " Pursuant to the requests concerning lawyers investigating claims against Direct TV for a class action lawsuit, I am in the process of investigating claims on behalf of several individuals that have had billing problems with Direct TV. Feel free to contact me to discuss. rosenthallaw@bellsouth.net "

    GROB wrote on Mar 27, 2010 1:30 PM:

    " I can relate to the frustration most of you feel regarding DTV. Like some of you, I too have had monies taken from my credit card (without permission) and have been overcharged for cable service I did not subscribe to. Because of this, I filed a Small Claims Case against DTV. I won the case, but I now face the very ugly task of collecting more than $700 from DTV. Similarly, I would like to know more on how to participate in the class action suit. If its possible, please post on how to proceed further. Thank you. "

    Jerry wrote on Mar 24, 2010 2:48 PM:

    " I'm GLAD that the court ruled this way! It's about time! Now, hopefully the class action suits can proceed. Then DTV should get their hands slapped, and HUGE FINES and SETTLEMENTS against them. DTV is has no scruples and terrible business practices. Hey, at least the ONE good thing is the government didn't have to bail DTV out - DTV is ripping off enough people. "

    Mike Hanson wrote on Mar 19, 2010 6:03 PM:

    " i want in or on any class action suite to. I have had it with Direct-TV there criminals. who and how do I get on? people need to stand together against them please who do I contact> "

    Mike Hanson wrote on Mar 19, 2010 5:52 PM:

    " can Please supply information or if there is and class action against DTV in regard to withdrawing money from ones account 8 days prior to bill due date??? So they collect 8 days of interest on my money in there account and I loose 8 days of intrest. also you got to watch D-TV they give you free movey channles for 3 or 6 months then if you do not call and cancel it at the end of that time they charge you 34.99. That is such a scam. think of the millions extra the make "

    Craig M. wrote on Mar 17, 2010 9:00 AM:

    " Should have done my homework. These snakes try to wiggle out of responsibility by not uttering a peep about a commitment when you're signing up for service, and then hiding the commitment language in an "equipment leasing addendum" so it's not part of the main contract. This company has an "F" rating with the BBB. I will gladly join in any class-action lawsuit against these jackals. "

    Steve wrote on Mar 15, 2010 1:54 PM:

    " Is there a pending class action lawsuit? I WANT IN ON IT! Please someone contact me with info!!!!!! "

    insanenlost wrote on Mar 10, 2010 1:39 AM:

    " direct made us pay triple the about promise to us after 30 days pass and if we cancl they will charge 400 for early dermination fee so we strugle justbto pay it and 3/2010 is when the contract overr i'm so glad because we are so behind on bill since we both got very sick with medical heatlh which no income coming in to pay medical or school/living expense plus bill im in a default bad credit stage right now and believe me only if a miracle actaully happen and hepl us i thank the world becausenot get help isuffering "

    sheron cohen wrote on Mar 8, 2010 8:32 AM:

    " I knew that 5 or 7 years ago one could not get local stations, so I asked if these were offered from Direct T.V. I was told that they were included. As I mostly watch the network stations, this was a must. Well, only after a week of not getting the channels, was I told that I would not. Then they said I had to pay a $600 cancellation fee, even though I returned everything immediately. I never watched fo even one day! "

    Gary Ede wrote on Mar 7, 2010 8:57 PM:

    " To save money I switched my mother from Comcast to Direct TV through a dealer in Salt Lake City. Over the phone I was quoted a special rate of $19.99/mo that had supposedly just become available that morning and good for 12 months. I asked if a contract was required and was told "no."

    Subsequently we were charged $29.99/mo. and $400 was taken out of her account by the dealer when we canceled and Quest is trying to charge her now another $396. We would not have gone with DirectTV had we known they consider it a contract. "

    Marc wrote on Mar 3, 2010 6:46 PM:

    " I made the mistake trussting ATT 3package offer for DirectTV,Internett,& home phone, I belive DirectTV is a Crimminal organization, Useing fraudulent billing,& collection tactics to intiminate, consumers to make payments, just to have DirectTv Stop.
    Call me @ 818-344-6620 to help Stop DirectTV Deceptive SOP
    Sincerely Marc "

    Amanda Hill wrote on Mar 2, 2010 9:29 AM:

    " When I called to cancel my services they informed me that my card will be charged an undisclosed amount. I stated that this would be a completely unauthorized charge and that I would never authorize a charge of an undisclosed amount without printed notification of fee's and balances. They informed me that there is nothing they can do it is "just there policy" and that my card would be charged whatever amount they see fit. Please let me know how I can be part of this law suit. "

    gary d criscione wrote on Feb 28, 2010 10:20 PM:

    " Put signs up in your yards-do not use directtv with see u why not! Been fightin for 4 yrs. Had DTV for 5 yrs but then on month to month and autopay and had box problems, complained, tried to quit, sent to customer retention. Wanted to keep me but wanted to charge $280 for new boxes, mailing, service call. Said not paying as paying $105/month for expected picture. They said they would charge my card and credit it back! Got bill, no refund and cancelled me as refused to pay then charged me $300earlyterminationfee,toldmeIwasonnewtwoyearcontracteventhoughrefusednewboxesmailedtome,billnowaround$700. "

    John wrote on Feb 20, 2010 6:26 PM:

    " I have been a Directv customer for 10 years and have suffered bad customer relation, bad tech service and bad billings. Finally had enough and cancelled today. They want to charge me a $364 early cancellation fee for a DVR I bought at Best Buy for $200 that I have to return to them? Who are these guys. Please let me know how I can join class action suit. "

    Mary wrote on Feb 20, 2010 12:41 PM:

    " I would love to be a part of a lawsuit. I signed up for DirecTV for one year as long as I could receive my local channels. They have no contract with my local channels and when I tried to cancel my service, I was then informed I had a 2 yr agreement as I had a DVR. I signed NO CONTRACT! They refuse to listen to the recorded sales calls also as they are "randomly recorded" "

    clay adams wrote on Feb 19, 2010 10:30 AM:

    " I live in sacramento ca, and I just had to cancel my bank card so that they didnt gouge my account for canceling my service. They dont tell you that your signing a 24 month contract by getting your box upgraded. They dont even care if they loose your future buisness just to get a few hundred dollars? I want to get in on a class action lawsuit, or start another. I know others that feel the same way. Somebody please contact me if they know any information on this! "

    Luke B wrote on Feb 16, 2010 5:29 PM:

    " DirecTV is such an unethical company! They have taken the trust of un-assuming people and abused it to the point of theft. Any people considering becoming a customer run.. run far far away. If there are any class action suits in Michigan let me know! I have been victim to good marketing schemes and long fine print. I am now paying more than double the advertised monthly price and face hundreds in early termination fees: ( "

    Bruce D wrote on Feb 10, 2010 5:14 AM:

    " I would also like to know how to join in this class action law suit against Direct tv. I live here in AZ and signed up w/qwest/direct tv on there bundle package. payed almost $300 for equipment purchase due to less then stellar credit score. now they say it was a deposit that is NOT refundable. There customer service is BAD, will not warranty equipment when goes bad. I want to turn in equipment and go DISH but need $$$$ from deposit that is NOT refundable VERY DECEPTIVE PRACTICES!
    glad I did not have direct pay. "

    Mr. Min wrote on Feb 8, 2010 4:24 PM:

    " Before cancelling direct tv you MUST CANCEL your CREDIT CARD that they have linked to the account. If you don't they will automatically charge you their scam early cancellation fee or whatever they want. They cannot be trusted.
    So does anyone know yet, how to become a plantiff in the lawsuit? I am in the bay area of CA. "

    Lynette Myers-Brown wrote on Jan 21, 2010 6:41 PM:

    " I live in MI.Where I live you had 2 choices for TV dish or direct they r sister co's.Ordered direct they billed me twice sent 2 systems.make long story short reped myself in court was awarded judgement in 2007 direct still no payment stated in my contract now they took monies I didn't autho.I would like 2b contacted if not I am going to take them to court again and file a lein if I can they want us to pay them, but they don't pay even when they loose in court.thank you "

    Rrussell wrote on Jan 20, 2010 1:30 PM:

    " We had DirecTV installed 11/30/09 - called 11/30/09 to try and have issues resolved (poor picture quality and could not receive our local channels in HD)12/1/09 cancelled service rep said would be no fee. 12/10/09 unauthorized debit card transaction from DirecTV of $450.06 11/30-12/1/09, this is UNJUST if not criminal. Please let me know how I can be a part of this class action law suite "

    JMG wrote on Jan 19, 2010 8:47 AM:

    " WDM - please post an email or lawfirm URL where you can be contacted. "

    Terri wrote on Jan 11, 2010 8:29 PM:

    " I live in NY and would love to be part of the class action suit. I purchased my receiver from best buy to replace a defective one. We were never told anything about entering into a contract or that we were leasing equipment. When asked for them to provide us with proof that we entered any agreement they could not provide it. But that has not stopped them from ruining my credit. I have to contact the credit reports every couple of months to disput the neg report. "

    Maryscott OConnor wrote on Jan 8, 2010 4:55 PM:

    " Philip -- the contract clearly states that if they change the terms and conditions of their contract, you are free to cancel your contract.

    You can cancel it. Do not let them try to intimidate you. If they DO try to charge you an early cancelation fee, take them to small claims court. They COUNT on people being too intimidated to do this. It's all about volume with this corporation. "

    Philip Wilson wrote on Jan 4, 2010 1:48 PM:

    " My current issue with DIRECTV is we received an email starting that effective Feb. 9, 2010 I will be charged high fees because they will be adding more HD stations (130 to 200 plus). I called them to discuss how much they are charging is already more than Dish and the local cable companies and I would like to drop their service. They said that I had a contract that would not be ended until April 2010 and that I must pay anything they decide to charge, change etc. during that period.
    This must be illegal? "

    D Dicus wrote on Jan 1, 2010 2:09 PM:

    " I live in NC. Been dealing with these same issues with DTV since last Feb. The most aggravating part is that when you call the phone # given in letters...you get a message that someone will call you back.And, of course no one does. I've tried umpty-hundred times. Please let me join this suit!!!!! "

    Donald Albrecht wrote on Dec 22, 2009 3:18 PM:

    " I "leased" my hd/dvr receiver's in my house and have had my contract for a little over a year. In that year my account number stopped for my direct pay online and DirecTv did not inform me. Fine I payed my approximately $400.00 bill with late fees and explained to them I felt it "unfair" that they did not inform me. Over the next several months we spoke with four rep.s and were treated dispicably always repeating the same problem and paying the late fees to resolve the issue. We reduced our pkg recently & DTV chargedus200inlatefees!Becausewedidn'tpaythefullamount.wheredoisign?TXresident? "

    Lindsay wrote on Dec 21, 2009 8:14 PM:

    " I would also like to file. Where can I do that? Who can I contact? "

    Steve wrote on Dec 21, 2009 1:44 PM:

    " How may I sign in onb this class action law suit? "

    Kathleen West wrote on Dec 19, 2009 7:51 PM:

    " I signed up for Direct T.V. after having been offered a special by Quest. I trusted Quest so I went along with it. It was bait and switch all the way. Direct T.V. is a scam. I hope they get sued so much that they have to close. They're the worst of the worst! I just filed a complaint with the Attorney Generals office. "

    Mark wrote on Dec 18, 2009 4:01 PM:

    " Christina B - I agree that this is a business and not a charity, but this company is the poster child of deceptive business practices. Why is it that when you buy a house you need to sign documents BEFORE the purchase stating you have read all disclosures? Same with Cars, Same with Cell phone contracts, but with Direct TV, you don't get to know what you're actually getting into until it's too late. And then they try to limit you in terms of what remedies you have. "

    Christina B wrote on Dec 18, 2009 10:37 AM:

    " I am very happy with my Directv service. Before I commit to ANYTHING I always read the fine print, such is the case with the DriecTv service that I agreed to. I contacted DirecTv for their service and agreed to their terms. My only recommendation is to be weary of independent retailers selling the service. The only problem I see is a society conditioned to expect everything handed to them for free. Its a business not a charity. "

    Ebony wrote on Dec 18, 2009 8:04 AM:

    " Sometimes, DirecTV will still charge you an early cancellation fee, even if you can't get service.

    They seem to be of the opinion that you should have found a plave where you could have DirecTV. "

    Corrie Hayes wrote on Dec 15, 2009 7:18 AM:

    " It seems I may be a new victim of Direct TV. I SWEAR they told me I had 30 days to cancel if I didn't like the service. 10 days later I was told this was not the case, they had no record of saying this to me and if I tried to cancel I would have cancellation fees into the hundreds of dollars to pay. NOT TO MENTION they just so happen to fail to process my rebate and are charging me the FULL price for services I was lead to believe would be MUCH LESS. A great ideawentreallywrong. "

    steve miller wrote on Dec 13, 2009 1:26 PM:

    " I live in Illinois and signed up Nov.08.09 and now they are giving me the ryn around about my rebate and tell me if I cancel they will charge me fee for doing so, what a rip off stonewalled me until after the 15 day cancellation with out fees, now they want to stick it to me, who will repair my roof if I have them take my service out "

    Fred Sayin wrote on Dec 12, 2009 9:20 AM:

    " Due to changing banks and account numbers DirectTV can't charge me anything. It's very interesting DirectTV has not asked me for any of their equipment back OR are they waiting for me to cancel so they can get the early termination fees? I'm running the game the way a pro football team runs the game in the 4th quarter when ahead 20-0 waste every minute possible. Customers past/present do yourself a favor-change bank account numbers/credit card numbers. Also I contacted RJ Larrizza of FL plus Oprey Windfrey due to losing $500 to DirectTV. "

    Rich wrote on Dec 11, 2009 2:57 PM:

    " I just bought a DirecTV labeled DVR and went to activate it. They told me it would only get THREE digital channels and wanted to sell me a new access card for $20. I know how much those smart cards cost and $20 is a huge ripoff on top of the fact that the access cards I have would work fine.
    They wanted $99 plus a 2 year contract (and an extra $10 per month) for a receiver that would get all the Digital channels. My bill to them would have been over $150 permonth. Screw em! NoMoreBusinessWithDirecTV! "

    David wrote on Dec 11, 2009 7:56 AM:

    " I believe this company has somesort of software that is put in place to deceive. I signed up online for one of 3 pkgs called "Choice" i chose the first one for $29.99 a month for 150 channels plus since im a new customer and allowed them to do auto debit each month i would receive a 100.00 gift card thrown into the deal. Check your confirmation email and read carefully, they said what i chose was "family Pkg" and now im not eligible for any perks. They tricked me! be careful "

    WDM wrote on Dec 10, 2009 10:12 AM:

    " I work for a law firm that is currently looking for those spanish speaking customers who had Direct TV installed in their Commercial Establishments and then ordered a sports pay per view program only to be slammed with a lawsuit for violating licensing laws by a third party when you thought you had ordered the licnese for a commercial establishement. Direct TV & third party are seizing upon vuneralbe people who cannot speak english so as to later file suit against them and then force them to settle for thousands of dollars. Please contact me if this has happened. "

    TRUDGE wrote on Dec 9, 2009 8:09 PM:

    " Mac.......
    You got it right... NO repeat charges... and once signed up...go cancel whatever card you used then you got them OVER DE barrel instead of them holding you hostage "

    Richard Fedder wrote on Dec 8, 2009 1:16 PM:

    " Low quality electronics insures a stream of replacement receivers generating years of "contract commitment". A BIG question is where is the FCC during this ongoing scam? The FCC needs to step up to the plate and do their job. This fish barrel is starting to stink! "

    ILL BE DIRECT... wrote on Dec 7, 2009 10:20 PM:

    " I've used DTV for 20 years living in the OC area & was extremely happy with service, price & systems.
    Now in KRV I enthusiastically recommended DTV to a family friend. Happily, DTV & Costco had a $29.99 'package' that with rebates & fixed prices, would be about 100 more channels than Mediacom offers, etc. Long Story Short, 1st month: 30 calls minimum to DTV, Price is steadily $49/up a month & it took months to get the 'deal' from DTV &'discounts' Costco sent their portion of agreement, asap. I'M DONE WITH DIRECT. So Dish Network, how you doin? "

    Kay Krauss wrote on Dec 3, 2009 8:11 AM:

    " I have been a customer of DirecTV for 13 years paying for premium programming. I deleted the premium channels a couple of months ago. Last night I tried to get a defective receiver replaced. I've been through this drill many times before over the 13years. They would not replace without a technician coming out, which would cost me $49.95, even though I pay them an additional $10.00 per month for "total care". Needless to say, I was extremely upset and cancelled my service. I just received an E-mail I will be charged $320.00 for early cancellation. "

    here in cal wrote on Dec 3, 2009 7:08 AM:

    " Going after DIRECTV in a big way, here in LA.
    When people see this behemoth corporation preying on senior citizens on TV, people will run from this fraudulant outfit. "

    Gary Ede wrote on Dec 2, 2009 12:31 PM:

    " A little over 2 months ago I cancelled Comcast and switched to Quest/Direct TV for an advertised prise of $19.99 a month for the Direct TV. They now tell me this is ludicris and that they never offer this kind of a price. However, I was responding to a series of mailers that advertised that price. When I signed up with the local vendor I was told that the $19.99 had just "opened up that morning." But I am being billed $34.80 for a very basic service And, though this may be a reasonable price, it is not was agreed. "

    Victor La Fountaine wrote on Dec 1, 2009 9:59 PM:

    " Called and asked for advertised special offering $100 rebate to myself and person advising their services. Confirmed the rebate offer, and was told my monthly charge would be $39.95, upon installation,called to confirm rebate info,denied for 30 days,called again,denied again.Rcvd bill for $69.41 for first month,called and denied the difference in agreed price,told 8to10 wks to now apply,and not credit towards overcharging.Told them to take their equipment if they would not honor agreement.Salesman called,asked what would it take to keep me,I said, simply honor our agreement, now they want $431.00 for early termination?? "

    Xavior wrote on Dec 1, 2009 5:30 PM:

    " I have been a customer of DirecTV since 1997 back when it was USSB and Directv. I would not have anyone else. However, we are moving to a new place that faces North and we cannot get signal. Since we upgraded and paid $99 for an HD PVR last year the automatically enrolled us in a 2yr contract.

    If we could get signal I would stay with them because they have the best HD. So now we have to pay a fee. No loyalty at DirecTv anymore. "

    Mac wrote on Nov 30, 2009 7:23 PM:

    " That is why I never give any company the right to directly debit my monthly bill from my checking account. Anything that comes directly from my account is a one-time only payment, never automatic. I'm too afraid of some kind of error happening, like those people who end up with a $10,000 electric bill because someone pushed the wrong button. I wish you all luck in getting everything worked out to your satisfaction. "

    ralph swenk sr wrote on Nov 30, 2009 3:06 PM:

    " in 2008 i got directv and had it for about a year when i canceled my service with directv in sept of 2009 they told me i was under a contract i told them i was never told i was under any type of contract at they then told me i would have to pay a early termination when i checked my account they debt. my account 229.00 dollars i disputed this with my bank my bank they replaced it they are still demanding the money it is now in the hands of the state attorneys generals office "

    Debbie J. wrote on Nov 30, 2009 1:30 PM:

    " Direct TV should be put out of business they are making their own laws. They recently took $586 out of our account without notice and without authorization. They never discussed the amount to cancel, nor did I know I was in a contract they omit this info on purpose. They have yet to pick-up or give instructions as to how to return their equipment. They do it on purpose so they can debit and make a profit from stealing out of peoples accounts. That was part of my rent and now I cannot pay it. "

    Phil Hopstein wrote on Nov 29, 2009 11:39 AM:

    " Direct TV is as crooked as a snake. They take advantage of Senior Citizens and talk them into a two year contract with their so called low payment for a bunch of junk tv programs that is 80% commericals and junk selling. I only get about 10 channels that I watch but Direct TV states that they have over 200 for the price of 59.00 per month. Once they have you in the contract you cannot cancel unless you pay a very high cancellation fee and pay for your hardware also. Something needs to be done. "

    Fred wrote on Nov 29, 2009 8:32 AM:

    " I think the college graduate Larry McKnight needs to freshen up on his spelling! LMAO Go get yourself some free money Larry or how about you read what you sign first! "

    Larry McKnight wrote on Nov 28, 2009 12:53 PM:

    " Thank you! I am wound tight over the discreet way that Directv entered into our bank account and withdrew $379.80 without my knowledge. We live in Maryland and will gladly participate in a joint lawsuit againt this type of scam. I am retired from NSA after 39.5 years, a college graduate, and understand the illigal aspects of any company, or person, collecting and storing information on US citizens. "

    David Welther wrote on Nov 26, 2009 11:32 AM:

    " I live in Kansas can I be part of this class action lawsuit. I bought a receiver from Best Buy last December for my Motor home. Just found out I'm under a Two year contract and I didn't buy the receiver. "

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